We assist with government-facing and regulator-facing grievances: RTI requests, first/second appeals, CM/PM petitions, regulator complaints (SEBI/IRDAI/RBI/TRAI), EPFO/ESIC issues, RERA/property disputes, insurance denials, consumer/e-commerce disputes, police/cyber complaints, labour and termination disputes, passport/visa delays, NRI-specific matters, and public service failures. If your issue involves a public authority or regulator, we can usually help.

Click Start Your Case, complete a short intake (text or voice), and upload any relevant documents or reference numbers. Our team will review and send a clear, written plan outlining the recommended pathway (RTI, appeal, regulatory complaint, or escalation), expected steps, and timelines.

Proxy filing (where an authorised representative files on your behalf) is commonly used to protect personal identity and is legally permissible when consent and proper documentation are maintained. WinMyCase uses secure consent logs and privacy-first processes; identity disclosure is only made under lawful court or competent authority orders.

Shielded Filing is a privacy-focused proxy filing method for sensitive matters (e.g., harassment, whistleblowing, or retaliation risk). It minimises exposure of personal details in the public filing. It's recommended when revealing applicant identity could cause harm or risk.

Statutorily, RTI replies are due in 30 days (48 hours for matters of life and liberty). Real-world resolution times vary by authority and escalation steps — from a few weeks to several months. WinMyCase provides typical time ranges per use-case and actively follows up and escalates when delays occur.

If there is no reply or an unsatisfactory reply, the next steps are appeals and escalations: First Appeal (within the authority), Second Appeal (SIC/CIC or equivalent), regulator complaints, or CM/PM escalation. We manage these appellate steps and coordinate evidence to strengthen your case.

Risk depends on the nature of the grievance and parties involved. For sensitive matters, we recommend Shielded Filing and careful escalation strategies. We can also advise on confidentiality safeguards and non-disclosure during the drafting and filing process. WinMyCase does not provide legal advice; for court-level protection you may consult a licensed advocate.

WinMyCase is a legal-technology and case-management service that prepares petitions, filings and escalations. We do not act as your legal counsel. If court litigation or formal legal opinion is required, we can refer you to qualified lawyers or coordinate with your retained counsel.

Provide a concise description of the issue, any relevant application IDs (EPFO UAN, passport/RPO reference, FIR number), correspondence, receipts or screenshots. Documents help substantiate the claim and may speed up resolution. For proxy filing, we will obtain limited consent documentation in a secure manner.

We use industry-standard encryption, secure audit logs, and DPDPA-aligned data governance. Data is retained only as needed for case processing and compliance; default retention is limited after case closure, and you may request earlier deletion except where legal retention is required.

WinMyCase evaluates each issue and recommends the most effective channel based on the facts (RTI for records, appeal for non-response, CM/PM for systemic failures, regulator complaint for sectoral issues). The decision is documented and shared with you before filing.

Yes. We support enterprise workflows, bulk filing, API integrations, corporate whistleblower platforms, and managed grievance programs tailored for NGOs, corporate compliance teams and law firms.

We file across central ministries, state governments, municipal bodies, PSUs, universities, police departments, EPFO/ESIC, RERA authorities, and regulators such as SEBI, IRDAI, RBI, TRAI, and others. If an organisation is a public authority, we can usually file an RTI or complaint.

Yes — transfers are tracked and pursued. We follow up with the receiving authority, update you, and continue follow-ups until you receive a substantive reply or the appropriate appeal route is activated.

Drafts combine domain-specific templates, evidence checks and human legal review. We avoid exempted information, frame precise, actionable questions, and cite applicable provisions to reduce the risk of rejection.

Appeals are used when an RTI is rejected, partially answered, or not answered. A First Appeal is filed with the authority's designated appellate officer; if not resolved, a Second Appeal is filed with the SIC/CIC or respective appellate body.

Escalation uses formal portals (CPGRAMS for PMO/central escalations, state CM portals) and regulator complaint mechanisms. Escalations include supporting evidence (RTI replies, acknowledgements) and a clear summary of statutory rights to drive action.

Yes. Requests can be withdrawn or amended subject to statutory and procedural limits. We advise on implications before processing any withdrawal or modification.

Some authorities require identity verification for certain requests. In such cases WinMyCase will advise on acceptable verification options and whether Shielded Filing is appropriate; we will explain any procedural requirements before proceeding.

Regulator complaints trigger enforcement or consumer redressal processes within sectoral regulators; RTI requests retrieve records. We often combine both: use RTI to obtain documents and regulator complaints to seek corrective action.

Yes — matters involving immediate risk to life or liberty are prioritised and handled under expedited procedures. Provide clear supporting information to help prioritise the intake.

Yes. On closure we provide a consolidated report containing filed petitions, official replies, appeal documents and a summary of outcomes and next steps.

If court action becomes necessary, WinMyCase prepares a litigation-ready evidence pack (RTI responses, correspondence and timelines) and can coordinate with your retained advocate or refer you to partner counsel.

We use sector-specific regulators (RBI, IRDAI, TRAI) and consumer forums (NCDRC) to pursue redress. Where relevant, RTI requests to public registrars or government wings are used to obtain supporting records.

We publish anonymised case studies and transparency reports showing categories of resolved matters, timelines and typical outcomes. Where clients consent, we also share verified testimonials.

Yes. We support regional-language drafting, voice input for intake, and accessibility-friendly forms to ensure broad coverage across India.

We comply with lawful orders. Disclosure is documented, legally reviewed, and executed only when compelled by a court or competent authority; we inform clients of any such requests as permitted.

Yes — we file RTIs and follow-up requests to obtain certified copies, FIR extracts, investigation status, and other official records from public authorities as permitted.

Enterprise and NGO programmes are customised (bulk filing, SLAs, API integration). Reach out to our sales team to discuss use cases and delivery models.

Contact Support through your dashboard or email. We have an internal escalation and quality review process and will respond per the published SLA. For unresolved issues, you may request a formal service review.

Yes — we produce anonymised transparency reports and insights that highlight systemic delays, common friction points and opportunities for governance improvement. These reports support advocacy and public-interest research.

Our drafting process combines specialist reviewers and procedural checklists to ensure compliance with statutory provisions, jurisdictional accuracy and evidence-backed requests. For legal opinions or litigation strategy, we recommend consulting a licensed advocate.

Direct portal filings require precise drafting, correct authority identification and persistent follow-up. WinMyCase provides research-backed drafting, jurisdictional mapping, structured follow-ups, appeals and escalation — reducing rejections and speeding outcomes.

Yes — we provide dashboards, SLA monitoring, exportable reports and audit trails suitable for compliance teams, NGOs and government programmes.

We publish only anonymised summaries, redacting personal identifiers and sensitive details. Consent is obtained before publishing any client story.